This section provides professionals with information on how to make a Safeguarding Referral or make a Request for Early Help.
You can also access a range of information including procedures and assessment tools from the links on the left hand side of this page.
Making a Safeguarding Referral
If you are a professional and want to make a safeguarding referral please use the Children’s Services SAFEGUARDING referral form.
The Threshold Guidance Document, updated in September 2020, will be a useful reference tool to help you.
Please email your completed form to firstname.lastname@example.org
NEW! Making a Request for Early Help
Countywide Roll Out – Monday 2 March 2020
If you are a professional wanting to support County Durham’s children, young people and families with early help the current process for accessing early help via the Children’s Service Referral Form is now REPLACED by the following:
1.Obtain agreement with the family for their information to be discussed and shared with relevant agencies in order that appropriate support can be offered and provided (see Aide Memoir below);
2. Complete the new on-line Early Help Request Form at the following link: https://doitonline.durham.gov.uk/service/Early_Help_Referral
- Select ‘Services’
- Type in ‘Early Help’ in Keyword Search to take you to the Early Help Form.
There will be the facility for you to create an account (see below instructing how to create an account) which will allow you to save and return to an incomplete Early Help Form before submitting should you require this.
By creating an account, you will also be able to:
- view the progress of the Early Help Request Form and
- view the history of all your submitted Early Help Request Forms OR
3. Telephone our Early Help Triage Workers on 03000 267 979 (Option 4)
For more information please refer to the Briefing Note which can be found here.
The below are some key guidance documents to assist with this new process.
- Creating a CRM Account for non DCC Professionals
- DCC Staff making an online request for Early Help
- Aide memoir for professionals obtaining agreement from families
- Staff Briefing Note providing more information on Place Based Early Help developments.
First Contact aims to get families the support they need, when they need it, from the right service. The will help you provide them with the details they need. For further guidance see First Contact Service Guidance for Professionals
Local Authority Designated Officer (LADO) Allegations Against Staff or Volunteers
Pilot Process – 07/12/2020 – 26/01/2021
From 07.12.2020, calls will be answered by a small trained team of customer services staff. They will ask for basic referral information from you. Where advice or guidance is required from the LADO, your call will be transferred to the LADO on duty. If there is a more appropriate course of action for your referral, you will be advised by the customer service team.
The existing contact number for LADO remains the same – 03000 268835
To contact the Local Authority Designated Officer (LADO)
Please email CYPSLADOSecure@durham.gov.uk or call 03000 268835
Alternatively you can use the LADO notification form and email the referral to the Local Authority Designated Officer.
The Allegations Against Staff or Volunteers procedures can be found on our Multi-Agency Child Protection Procedures.
Independent Reviewing Officers (IRO)
An IRO is responsible for chairing a wide variety of meetings including Child Protection Conferences and Child Protection Reviews. For more detailed information on the Independent Reviewing Officers (IRO) role please visit the Durham County Council website.